Resident Services Manager - Bath - £37,000 + 10% Discretionary Bonus

My client, a globally established Real Estate Agency, are currently seeking an experienced Residential Building Manager to provide onsite lettings and property services to a build-to-rent residential development in Bath compromising of 150 apartments.

You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will ensure the tenancy and renewals process is administered and engage with residents to create a sense of community within the development.

Responsibilities
* Show vacant units to prosective residents and ensure new residents understand the terms when signing a lease agreement
* Resolve tenant disputes, including noise complaints and relevant concerns to all parties’ satisfaction
* Awareness of H&S requirements on site and a demonstrable ability to implement and escalate H&S matters when required
* Efficiently deal with face to face and online/phone enquiries from residents
* Promote a calm, friendly and cooperative atmosphere within the site and with the residents
* Identify ways to measure customer satisfaction and improve services
* Ensure communal areas and available apartments are well presented and appealing to prospective tenants at all time
* Report building issues to the relevant team member in a timely fashion
* Completing all applicant vetting
* Processing offers and completing all tenancy documentation
* Provide first class customer service to residents
* Organising and running tenant services via third parties and in house
* Ensuring up to date resident communication via various channels including social media
* Creating a community feel through communication, events and innovations
* To act as first point of call for residents to report maintenance issues or other requests
* Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
* Carry out regular inspections of communal areas and apartments
* Organising minor works between tenancies to maintain first class presentation of apartments
* Completing check in and check out reports; determining deposit returns ensuring the resident move in and move out process is seamless
* Monitor the net rent performance of the site
Skills, Knowledge and Experience
* Prior Lettings / Property Management / Building Management experience
* Strong customer service ethic / background
* Positive, can do attitude
* Common sense approach
* Ability to think on their feet and make considered decisions
* Outgoing, warm and friendly personality
* Organised, meticulous, tenacious
* Excellent written and spoken etiquette
* IT literate and Social media savvy
* Experience in undertaking viewings would be an advantage
Salary: £37,000 + Up to 10% discretionary bonus
Hours: Monday to Friday 9am to 5:30pm

For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.


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