Role: IT Support Engineer
Location: Cheshire / Crewe
Salary: Up to £28,000
Reporting to: Technical Manager
Overview:
Join our dynamic team as a Technical Support Specialist, where you’ll play a pivotal role in delivering top-tier IT assistance to our valued clientele. Embrace a vibrant workplace culture that fosters growth and rewards initiative, while enjoying competitive benefits and ample opportunities for career advancement.
Key Responsibilities:
* Collaborate closely with team members to provide comprehensive support solutions.
* Deliver first-line helpdesk assistance to customers, addressing inquiries with efficiency and professionalism.
* Conduct on-site installations and offer hands-on support as needed, ensuring seamless integration and optimal performance.
* Utilize advanced diagnostic skills to identify and resolve software and hardware issues, both remotely and through site visits.
* Uphold a superior standard of customer care, proactively communicating with clients to provide timely updates on issue resolution progress.
* Adhere to all company health and safety protocols and policies, prioritizing the well-being of all stakeholders.
* Flexibility to undertake additional duties as required by business demands.
Personal Qualities and Skills:
* Exemplify professionalism in all interactions and tasks.
* Demonstrate a strong drive for career advancement and continuous learning.
* Display adaptability and a proactive approach to problem-solving.
* Exceptional communication abilities, particularly adept in phone and video conversations.
* Possess a determined and ambitious mindset, eager to exceed expectations.
* Maintain a polished and well-groomed appearance.
* Exhibit outstanding punctuality and attendance records.
This role is suitable for a candidate who is looking to get into a technical support role. If you are interested then please apply or send your CV to ( tom . craig @ nextech - group . co . uk )