Reed technology is delighted to be working with a highly regarded Chippenham based organisation with their search for a 2nd Line Support Engineer
Hybrid working available  - salary £30,000 - 12 Month FTC 
Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests
Key Responsibilities:
* Monitor support ticket queues ensuring incidents are actioned in line with SLA’s
* Mobile Device and Tablet configuration and laptop rebuilds if required
* Escalation ticking to other areas of the team when required
* Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service
* Administration of Active Directory, End User Devices (Windows 10 and higher), Office 365 and Business Applications
Skills & Experience
* Customer focussed attitude with positive approach
* Excellent telephone manner, listening and empathy skills
* Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL
* Proven experience & understanding of IT infrastructure, desktop and business applications
* Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP Networking, Citrix, all versions of MS Office including Office 365
* Ability to follow processes, policies, procedures and guidelines to ensure consistent quality of service
* Proven track record working in a Service Desk role
If you are interested in this fantastic opportunity please apply online or for more information please contact me on