Customer Service Advisor *Hourly rate:  £13.19 PAYE
*Location: West Bromwich (office based)
*Job Type: Temp to perm
Join our team as a Customer Service Advisor and play a crucial role in delivering high-quality, cost-effective housing and telecare services. This position is based in West Bromwich, where you will be instrumental in resolving service requests for Council Tenants. The role encompasses a broad range of responsibilities from face-to-face interactions to handling enquiries through various media.
Day-to-day of the role: *Handle all service enquiries received at the front cashier desk, ensuring customer queries are addressed or escalated appropriately.
*Diagnose and order repairs, liaise with contractors, and guide customers through processes to resolve issues independently.
*Provide information and respond to enquiries about maintenance programmes tailored to specific properties or locations.
*Maintain and administer office records and systems for complaints, tenancy commencements, and terminations in line with procedures.
*Collaborate with internal and external partners on service delivery areas such as repairs, maintenance, and debt recovery, providing advice and assistance.
*Support the repairs maintenance team in logging repairs, arranging gas service inspections, and administrating certificates on the MRI system.
*Utilise a range of IT packages to maintain various databases and perform general office duties.
*Support PFI project activities, assist with problem-solving, provide ad-hoc support, and attend meetings.
*Coordinate internal and external communications on behalf of the management team.
*Administer and ensure compliance with Health and Safety legislation and other regulatory obligations within the PFI’s offices.
Required Skills & Qualifications: *Experience in customer service, preferably in housing or related fields.
*Strong ability to use IT packages such as Microsoft Word, Excel, and other database software.
*Excellent communication and interpersonal skills, capable of effectively handling a variety of customer enquiries.
*Ability to work independently and as part of a team, with a strong sense of responsibility and initiative.
*Knowledge of administrative procedures and systems associated with housing management.