*Reporting to the Head of Customer Service, you will be responsible for the overseeing and supporting the day-to-day management of the Contractor/Surveyor Onboarding and Management process.
*To include but not limited to providing training, guidance and support to Customers, Clients, Claims Handlers, Network Support Administrator, Contractors and Surveyors.
*As a manager, you will have overall accountability for the day to day running of the Contractors/Surveyors.
*You will be monitoring performance, dealing with escalated issues and closely managing outcomes and objectives. You will also be responsible for providing continued assistance to the Claims Handlers.
*Work with the Head of Customer Service, agree SLA and monthly contractor MI pack to help monitor and report on the Contractor performance and progress, ready for monthly board meeting.
*Site visits as and when required for complaints and dispute resolution.
*Review claims audit feedback with Technical Manager and Head of Customer Service.
About you:
*Ideal candidate will have previous contractor performance management experience.
*You must be a good team worker but able to exercise own judgement and able to work independently and make decisions.
*Exceptional interpersonal skills to work with the team to meet their short, medium and long term goals.
*Excellent prioritisation and planning skills.
*Effective communicator.
*Ability to collaborate and integrate into a wide team.
*Ability to take responsibility and ownership.