Are you an experienced quality professional? Do you have strong knowledge of 8Ds? Have you worked in a customer facing quality role? If so, our client, a renown engineering business, is recruiting for a Customer Quality Engineer for their site in Wolverhampton. Reporting to the Quality Manager, this role will be responsible for supporting the Quality Department by ensuring products meet standards, resolving issues, minimizing costs, driving improvements, and fostering a defect-prevention and continuous improvement culture.

Customer Quality Engineer

Permanent
Salary dependent on experience
Monday – Thursday 08:30 – 16:30, Friday 08:30 – 13:30 (35 hours/week)

Wolverhampton

Customer Quality Engineer
Job Description
*Leading customer-facing activities, including hosting meetings, managing concerns, and ensuring compliance with quality standards such as IATF16949/ISO9001.
*Driving problem-solving initiatives, root cause analysis, and corrective actions using methodologies like 8D to improve product and process quality.
*Overseeing quality-related issues across internal, supplier, and customer concerns while supporting scrap reduction and continuous improvement initiatives.
*Conducting audits, maintaining control plans and PFMEAs, and ensuring adherence to quality systems, manufacturing processes, and measurement equipment usage.
*Assisting with new product introduction, change management activities, and process refinements, ensuring compliance with engineering drawings and calibration systems.

Customer Quality Engineer
Essential Experience/Skills/Qualifications
*Proven experience in a fast paced manufacturing environment
*Strong knowledge of quality tools and methodologies (8D, 5 Why, Ishikawa, etc)
*Understanding of quality systems

Customer Quality Engineer
Company Benefits
*25 days holiday plus bank holidays
*Pension contributions
*Quarterly bonus
*35 hour working week


Please apply below if this role is of interest!