An exciting opportunity has arisen for a Technical Support Engineer with 5 years’ experience to join a reputable organisation, providing software products for oral health services. This full-time role offers excellent benefits, hybrid working options and a salary range of €40,000 - €60,000.
As a Technical Support Engineer, you will be responsible for providing Tier 3 application and technical support, troubleshooting issues, and assisting with software implementation both remotely and onsite.
You will be responsible for:
*Documenting and resolving customer issues in line with Service Level Agreements.
*Installing and upgrading client software, both remotely and onsite.
*Assisting with testing of technical bug fixes and system updates.
*Offering technical consultancy on maintenance and customer projects.
*Travelling to client sites within Ireland and internationally when required.
*Gaining an in-depth knowledge of the organisation’s software solutions.
What we are looking for:
*Previously worked as a Technical Support Engineer, Technical Analyst, IT Engineer, IT Support Analyst, IT Support Engineer, Technical Consultant, IT Consultant, 3rd Line Engineer, System Support Analyst or in a similar role.
*At least 5 years of experience in an IT or Technical Support role.
*Knowledge of the software development lifecycle.
*Ideally have background in SQL Server database administration and optimization.
*Excellent SQL scripting abilities.
*Exceptional problem diagnosis and resolution skills.
*Skilled in Microsoft Project, Excel, PowerPoint, and Word.
*Eligibility to work in Ireland.
What’s on offer:
*Competitive salary
*Cycle-to-work and commuter travel schemes
*Collaborative team environment with opportunities for professional growth
Apply now for this exceptional opportunity for a Technical Support Engineer to work with a dynamic team and further enhance your career.
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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.