Customer Service Manager
*Annual Salary: Up to £36k
*Location: BS16 - Emersons Green
*Job Type: Full-time
Join a bustling Print business in North Bristol as a Customer Service Manager. This role is perfect for someone with exceptional customer service skills or account management experience, ideally with a background in managing a small team. While experience in the print industry is advantageous, it is not essential for candidates who have previously held a customer service manager position. You will be leading a team of 4 customer service advisors.
Day-to-day of the role:
*Manage a team of 4 customer service advisors who are responsible for looking after key accounts and providing estimates for print jobs.
*Oversee the daily operations of the customer service department to ensure efficiency and high standards of client service.
*Develop and implement strategies to improve overall customer satisfaction and loyalty.
*Monitor team performance, providing coaching and feedback to ensure continuous improvement.
*Handle complex customer service issues and escalate them appropriately.
*Collaborate with other departments to streamline processes and enhance service delivery.
*Conduct regular team meetings to update members on best practices and continuing expectations.
Required Skills & Qualifications:
*Proven experience as a Customer Service Manager or in a similar managerial role.
*Strong leadership skills with experience managing a team.
*Excellent communication and interpersonal skills.
*Ability to handle high-pressure situations and make decisions quickly.
*Experience in the print industry is advantageous but not mandatory.
*Proficient in using customer relationship management (CRM) software.
Benefits:
*Competitive salary package.
*Opportunities for professional growth and development.
*Supportive and dynamic work environment.