Customer Service Call Centre Advisor
Oldbury, B68 £25,396 per annum Full-time, Permanent, On-site
Morson Talent is proud to be recruiting on behalf of a well-established and growing organisation for a Customer Service Call Centre Advisor to join their dynamic team based in Oldbury. This is a fantastic opportunity for someone with a background in customer service, call centre, or administration who thrives in a fast-paced environment and is confident handling challenging conversations.
________________________________________
About the Role
As a Customer Service Call Centre Advisor, you’ll play a crucial role in the aftersales process. Once a sale is confirmed, you’ll step in to ensure smooth delivery and resolution. Your responsibilities will include:
*Allocating jobs to engineers and updating customers with ETAs
*Chasing engineers for job completions and following up on outstanding actions
*Contacting customers to resolve disputes and chase payments where needed
*Handling inbound calls across three different lines
*Using internal CRM systems to manage and log customer interactions
________________________________________
What We’re Looking For
*Previous experience in customer service, call centre, or administration
*Confident and professional phone manner
*Comfortable dealing with difficult conversations and resolving queries
*Ability to multitask and remain calm under pressure
*Strong organisational skills and attention to detail
________________________________________
Shifts and Hours
*Four-week rolling rota (includes weekends 2 weeks out of 4)
*Weekday shifts:
*7:00am – 4:00pm
*8:30am – 5:30pm
*10:00am – 7:00pm

*Weekend shifts:
*Saturday and Sunday: 8:00am – 5:00pm

*Daily breaks: two 10-minute breaks and one 40-minute break
________________________________________
Training and Onboarding
• One week of classroom-based training
• One week in an academy-style environment with additional support
• Full support and ongoing development provided
________________________________________
Location
This is an on-site role based at:
Hagley Road West, Oldbury, B68 0NP
________________________________________
Start Dates
• Immediate starts available: Monday 21 April or Monday 13 May