Call Handler
other jobs Kate Co
Added before 232 Days
- England,West Midlands
- Full Time
- £13.00 per hour
Job Description:
Call Handler – Full Time (Onsite)
Location:North Solihull (B37 postcode)
Hours: 37 hours/week – Monday to Friday, 9:00am–5:00pm (one day per week: 9:00am–4:30pm)
Pay: £13.47/hour (PAYE)
Contract Type:Temporary – until July 2025
Start Date: ASAP
About the Role
We’re looking for three full-time Call Handlers to join a dedicated team based at the Blue Bell Centre in North Solihull (B37). This is an onsite-only role focused primarily on handling incoming calls through a designated phone line, using a provided script and FAQ guide to support callers efficiently and professionally.
This is an ideal opportunity for someone with contact centre experience or a strong background in customer service—especially those comfortable working in a fast-paced, phone-focused environment.
What You’ll Be Doing
*Handle incoming calls using a provided script and answer FAQs
*Provide clear and accurate information to callers in a calm, supportive manner
*Collaborate with the onsite team to escalate issues when needed
*Occasionally assist with related administrative tasks (minimal email handling)
*Work as part of a friendly, supportive team with full training provided
What We’re Looking For
*Experience in a call centre or phone-based customer service role
*Comfortable working to a structured script and handling high call volumes
*Strong verbal communication and active listening skills
*Able to stay calm under pressure and deal with sensitive queries professionally
*Punctual, reliable, and a team player
What You’ll Get
*Full training before going live
*Onsite support from experienced team members
*People-first, supportive working environment
*Consistent working hours – no evenings or weekends
*Temporary role running through to July 2025
Interested? Let’s Talk.
Contact Michael at KC Group Recruitment on Or send your CV to
Location:North Solihull (B37 postcode)
Hours: 37 hours/week – Monday to Friday, 9:00am–5:00pm (one day per week: 9:00am–4:30pm)
Pay: £13.47/hour (PAYE)
Contract Type:Temporary – until July 2025
Start Date: ASAP
About the Role
We’re looking for three full-time Call Handlers to join a dedicated team based at the Blue Bell Centre in North Solihull (B37). This is an onsite-only role focused primarily on handling incoming calls through a designated phone line, using a provided script and FAQ guide to support callers efficiently and professionally.
This is an ideal opportunity for someone with contact centre experience or a strong background in customer service—especially those comfortable working in a fast-paced, phone-focused environment.
What You’ll Be Doing
*Handle incoming calls using a provided script and answer FAQs
*Provide clear and accurate information to callers in a calm, supportive manner
*Collaborate with the onsite team to escalate issues when needed
*Occasionally assist with related administrative tasks (minimal email handling)
*Work as part of a friendly, supportive team with full training provided
What We’re Looking For
*Experience in a call centre or phone-based customer service role
*Comfortable working to a structured script and handling high call volumes
*Strong verbal communication and active listening skills
*Able to stay calm under pressure and deal with sensitive queries professionally
*Punctual, reliable, and a team player
What You’ll Get
*Full training before going live
*Onsite support from experienced team members
*People-first, supportive working environment
*Consistent working hours – no evenings or weekends
*Temporary role running through to July 2025
Interested? Let’s Talk.
Contact Michael at KC Group Recruitment on Or send your CV to
Job number 2309729
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Company Details:
Kate Co
Company size: 20–49 employees
Industry: Recruitment Consultancy
An intelligent recruitment consultancy based in the heart of Solihull, assisting great people with their job search for large and small companies acro...