Customer Service Advisor
other jobs Service Care Solutions - Housing
Added before 228 Days
- England,West Midlands
- Full Time
- £15.73 - £18.78 per hour
Job Description:
Job Title: Customer Service Advisor
Salary: £15.73 PAYE (Inclusive of Holiday Pay) | £18.78 LTD Umbrella
Hours: 35 Hours Per Week
Type: Temporary Ongoing (6 Months)
Location: Solihull, B37
Start Date: ASAP
Are you passionate about delivering outstanding customer service and making a difference in your community? We are looking for a dedicated Customer Service Advisor to join a busy and dynamic Contact Centre team, supporting residents and stakeholders across a wide range of housing-related services. This is a great opportunity to join a customer-focused organisation committed to service excellence and continuous improvement.
Key Duties and Responsibilities: *Deliver excellent customer service across calls, emails, voicemails, and texts in line with service standards.
*Conduct a high volume of outbound calls to gather necessary information for customer campaigns.
*Resolve queries at the first point of contact whenever possible.
*Accurately update systems and maintain campaign data.
*Manage fluctuating workloads effectively, especially during high-demand periods.
*Support continuous service improvements by challenging existing procedures and sharing knowledge.
*Collaborate closely with colleagues to improve team and personal performance.
*Complete outbound activities in line with team goals and objectives.
*Adhere to all relevant company policies and procedures.
Qualifications and Experience: *Proficient in numeracy and literacy (GCSE pass or equivalent).
*Excellent communication, customer care, and interpersonal skills.
*IT literate, with a working knowledge of information systems, databases, and Microsoft packages.
*Ability to prioritise tasks, meet deadlines, and work independently or as part of a team.
*Experience in customer service, ideally in a Contact Centre environment.
*Understanding of data protection and information security standards.
*Knowledge of housing services is desirable but not essential.
If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to .uk
Salary: £15.73 PAYE (Inclusive of Holiday Pay) | £18.78 LTD Umbrella
Hours: 35 Hours Per Week
Type: Temporary Ongoing (6 Months)
Location: Solihull, B37
Start Date: ASAP
Are you passionate about delivering outstanding customer service and making a difference in your community? We are looking for a dedicated Customer Service Advisor to join a busy and dynamic Contact Centre team, supporting residents and stakeholders across a wide range of housing-related services. This is a great opportunity to join a customer-focused organisation committed to service excellence and continuous improvement.
Key Duties and Responsibilities: *Deliver excellent customer service across calls, emails, voicemails, and texts in line with service standards.
*Conduct a high volume of outbound calls to gather necessary information for customer campaigns.
*Resolve queries at the first point of contact whenever possible.
*Accurately update systems and maintain campaign data.
*Manage fluctuating workloads effectively, especially during high-demand periods.
*Support continuous service improvements by challenging existing procedures and sharing knowledge.
*Collaborate closely with colleagues to improve team and personal performance.
*Complete outbound activities in line with team goals and objectives.
*Adhere to all relevant company policies and procedures.
Qualifications and Experience: *Proficient in numeracy and literacy (GCSE pass or equivalent).
*Excellent communication, customer care, and interpersonal skills.
*IT literate, with a working knowledge of information systems, databases, and Microsoft packages.
*Ability to prioritise tasks, meet deadlines, and work independently or as part of a team.
*Experience in customer service, ideally in a Contact Centre environment.
*Understanding of data protection and information security standards.
*Knowledge of housing services is desirable but not essential.
If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to .uk
Job number 2315690
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Service Care Solutions - Housing
Our mission is to create a legacy that values all people and creates opportunity for generations to come. It’s what motivates us to get out of b...