Eames Consulting is currently partnering with a leading Lloyd’s insurer on the appointment of a Conduct Risk Analyst. This role will be based in London and aids the Senior Compliance Officer in driving robust conduct risk outcomes across the business.
Key Responsibilities:
*Complaints Management: Oversee all aspects of complaints handling, including investigation, communication, resolution coordination, record-keeping using CareSmart, and maintaining relevant procedures and training materials.
*Regulatory and Internal Reporting: Support the Compliance Officer - Conduct Risk with regulatory and internal reporting requirements related to complaints and conduct risk, including submissions to Lloyd’s and other bodies.
*Compliance Support: Assist with meeting Lloyd’s minimum standards, regulatory assessments, thematic reviews, internal audits, and related compliance-owned activities.
*Conduct Risk Monitoring: Gather and analyse conduct risk management information (MI), maintain dashboards, and provide analytical insights for reporting purposes.
*Stakeholder Engagement and Compliance Planning: Respond to conduct risk queries, collaborate with business units, and contribute to the implementation of objectives from the annual Compliance Plan.
Key Requirements:
*2+ years experience in complaints handling from first advice through to conclusion within the London insurance market.
*Strong oral and written communication skills.
*Ability to work within a team.
*Strong investigative and analytical skills.
Eames Consulting is acting as an Employment Agency in relation to this vacancy.