KT & Coe Recruit are representing a respected and fast-growing business in Diss looking for a proactive and detail-driven Customer Service Professional If you’re customer-focused, organised, and ready to make an impact in the motor claims industry, this opportunity is for you.
About the Role As part of the First Notification of Loss (FNOL) / Pending team, you’ll be the initial point of contact for individuals and partners involved in road traffic accidents, including:
* Insurance brokers

* Solicitors

* Accident management companies

* Private individuals

Key Responsibilities: * Taking new claim instructions and providing updates to clients

* Selling accident management services in a professional and persuasive way

* Organising delivery of hire vehicles

* Liaising with insurers, garages, and other stakeholders

* Managing case files using the company’s case management system

* Assisting other departments when needed

* Supporting the management team with administrative tasks

Why You’ll Love This Role This company is committed to your success and wellbeing, offering:
* Clear development and training programmes

* Regular appraisals linked to salary reviews

* Pension scheme with employer contributions

* £250 employee referral bonus

* Free on-site parking

* Company events and team socials

* Access to a comprehensive Employee Assistance Programme (EAP)

* Wellbeing programme focused on mental, physical, and financial health

* Additional holiday with length of service

* Opportunities to gain professional qualifications

* Paid overtime available