Customer Service Administrator *Job Type: Full-time
*Location: Colchester
*Salary: £25,000-£28,000
Reed in Colchester are recruiting a Customer Service Administrator for one of their fast growing manufacturing clients. This role is ideal for someone who thrives in managing detailed administrative processes and supporting team efficiency in a dynamic environment.
Day-to-day of the role: *Accurately enter customer Purchase Order Numbers into the internal system.
*Send timely order acknowledgments and confirmations to customers.
*Email invoices to customers upon request from team members or the finance department.
*Support sales and production teams with general administrative duties, such as document filing and record updates.
*Ensure data accuracy and consistency across systems and documentation.
*Proactively follow up with internal teams to resolve outstanding administrative or order-related tasks.
*Regularly follow up on customer quotes, updating the system with current status and reasons for non-approval where applicable.
Required Skills & Qualifications: *Previous administrative or customer service experience preferred, ideally in a manufacturing environment.
*Strong data entry skills with a high degree of accuracy.
*Excellent written and verbal communication skills.
*Proficient in Microsoft Office (Word, Excel, Outlook); experience with ERP systems is an advantage
*Ability to multitask, prioritise, and manage time effectively.
*A team player with a proactive, solutions-focused attitude.
Benefits: *Competitive salary and benefits package.
*Opportunity to work in a leading company known for its commitment to quality and customer service.
*Dynamic and supportive work environment.
If you have previous experience working in a similar role then please apply for this position