Customer Service Advisor - Huntingdon - 24,000 / 25,000
ALH Recruitment are looking to recruit a Customer Service / Sales Advisor for our client, a market leader in their industry who continue to grow and dominate their market.
Excellent Customer Service skills are essential for this role:
Duties:
*Answering incoming sales calls from existing and new residential customers
*Pricing Residential and Non-Construction customers’ sales enquiries using the pricing resources provided
*Taking orders and processing payments for residential customers that you have quoted.
*Offer a high level of customer service, ensuring a positive customer journey
*Responding to emails in a professional and timely manor
*Understanding the needs and requirements for the residential market
*Entering all quotations into the CRM system, recording notes, and maintaining your individual priority pipeline by continuing contact with the customer
*Converting quotations into orders via strong sales knowledge and regular customer contact.
*Cross-referencing daily online enquiries created to ensure all cross-selling opportunities are maximised
*Building quick relationships with customers
*Undertaking sales/marketing campaigns
*Upholding a high service level across residential phone lines
*Managing price increases for the Non-Construction Market
*Understanding the portals and encouraging companies to use them
*Feeding back KPI statistics to management on a weekly basis
*Providing feedback to manager on competitors and market information
*Work closely with Sales Supervisor to ensure a joint approach to residential customers and online promotions
If you feel you have the skills and experience to step into this exciting Customer Service Advisor opportunity, please apply below: