About the Role:
We are currently looking for a proactive Customer Service Advisor to join our clients team based in Coleshill. This is an excellent opportunity for someone with a minimum of 6 months’ customer service experience who is confident handling both customer queries and administrative tasks.

Key Responsibilities: *Handling incoming customer queries via phone and email in a timely and professional manner
*Making outbound calls to follow up on enquiries
*Performing accurate and efficient data entry and maintaining internal databases
*Providing clear, helpful, and friendly communication to ensure customer satisfaction
*Supporting general administrative tasks
Requirements: *Minimum of 6 months’ experience in a customer service role would be preferable (office, retail, or call centre)
*Experience with data entry and handling outbound calls is highly desirable
*Administrative experience is preferred but not essential
*Strong communication and problem-solving skills
*High attention to detail and excellent organisational skills
*Comfortable using Microsoft Office and internal CRM systems
What We Offer: *Competitive hourly rate of £12.50 – £13.00, based on experience
*Supportive and team-focused working environment
*On-site parking and great public transport links
*Potential for long-term opportunities and growth within the company