We are working with one of our dynamic clients who specialise in device repairs and warranty management. We are looking for a meticulous and proactive Quality Assurance and Warranty Specialistto join the team.
Hours: Monday - Friday - 09:00 -17:00
Location: Swindon, SN2
Pay: £12.21 per hour
Key Responsibilities:
Quality Assurance:
*Inspect and quality assure devices and chargers.
*Verify fault descriptions, serial numbers, and warranty coverage.
*Identify and address functional damages or faults, distinguishing between cosmetic and repairable issues.
*Collaborate with engineers to ensure repairs are complete and accurate.
*Update repair statuses and communicate with managers.
*Prioritize and ensure high-standard repairs, coordinating with dispatch.
Warranty Management:
*Submit and manage warranty and out-of-warranty OEM tickets.
*Quality assure repairs and quotes.
*Verify warranty eligibility for devices.
*Book in warranty and out-of-warranty repairs for various brands (Lenovo, Acer, Dell, HP, Stone/Converge).
*Respond to warranty emails to facilitate collections or on-site repairs.
*Coordinate with Goods In for SWAP-IT DPD crate collections.
*Print shipping labels for IW and OOW shipments, pack devices, and manage trackers.
*Update shipment statuses and chase repairs exceeding 1O days.
*Unpack received devices, pair with accessories, quality assure, and report issues to manufacturers.
*Quote out-of-warranty repairs and manage invoices.
Other Tasks:
*Conduct stock takes of Lenovo parts.
*Occasionally contact customers for further repair details.
*Assist in booking in devices and diagnosing repair issues.
*Support colleagues with repair complications.
Qualifications:
*Experience in quality assurance and warranty management desirable but not essential.
*Strong attention to detail and problem-solving skills.
*Excellent communication and organizational abilities.
*Ability to work collaboratively in a fast-paced environment.