Key Responsibilities
*Undertake a lead support role to Employee Services Consultants and Directors to ensure a consistent high level of service and support is provided.
*Deliver accurate and timely processing for employee benefits schemes including pensions, group risk, and healthcare.
*Maintain up to date and compliant client records and documentation.
*Oversee Auto-Enrolment compliance and manage scheme renewals and reviews.
*Organise and prepare materials for client meetings and follow-up actions.
*Act as a liaison between clients, consultants, providers, and insurers.
*Process claims, payments, and policy documentation.
*Draft client communications, presentations, and proposition documents.
General Responsibilities
*Ensure compliance with internal systems and audit trails.
*Support, train, and develop junior team members to enhance team efficiency.
*Drive internal projects to streamline processes and improve client delivery.
*Maintain accurate data on CRM and internal platforms.
*Track your professional development and learning through an internal academy app.
Skills and Experience
*Previous experience in Employee Services and Group Risk.
*Previous experience providing accurate and timely administration support.
*Working knowledge of mandatory compliance, Pensions, Business Protection and Insurers.
*Excellent organisational skills with the ability to prioritise a busy workload.
*Strong communication and relationship building abilities.
*High level of accuracy and attention to detail.
*Proficient in Microsoft Office, and experience using CRM/back-office systems.
What?s on Offer
*Comprehensive salary dependent on experience.
*Comprehensive benefits package.
*Friendly and collaborative working environment.
*Opportunities for development and progression.
*Hybrid working flexibility (following induction).
If you?re looking for your next step in a lead support role within Employee Services and want to be part of a supportive and professional team, we?d love to hear from you.
Apply now or get in touch for a confidential discussion.