Our client is a sought after and leading global supplier of ingredients for the Food, Beverage and Nutrition industries. Based in London this is a hybrid role with only 2 days weekly in the office. The successful candidate will have excellent Logistics and Customer Care experience along with speaking either German or French and perfect English. You will join a dynamic Logistics and Customer Service team of more than 25 individuals and be responsible for managing the daily business operations including warehouses, deliveries to customers, and demand planning. Main duties & responsibilities:
*Arranging deliveries to customers from warehouses in UK and EU by Road, Ferry, and Courier.
*Liaison with customers, warehouses, and carriers
*Input of correct information onto internal system, to create forward allocations and warehouse instructions.
*Invoicing customers promptly, with correct VAT calculated
*Preparing Shipping Documents (Warehouse instructions and packing lists, commercial invoices, dangerous goods notes, packaging labels).
*Handling enquiries, complaints and other aspects of customer service as required.
*Monthly stock reconciliations and handling follow-on enquiries from the finance department.
*Handling non-conformances
*Processing charges invoices from warehouses, forwarders and other suppliers.
*Project work.
Fluency in English, German or French is essential along with very good Logistics knowledge and also knowledge of handling Key Accounts. Experience in any ERP system and proficiency in MS Office applications. Must also have outstanding business communication skills and enthusiasm for a fast-paced,dynamic environment where products are evolving as the business grows.