QSR National Chains Account Manager
JOB DESCRPTION & PURPOSE:
We are looking for a passionate and high-performing QSR National Chains Account Manager to support the acceleration of The Magnum Ice Cream Company’s Quick Service Retailer (QSR) business. This role has high exposure and high impact potential at a UK and global level. The National Chains Account Manager will support the QSR Controller with the day-to-day relationship with our small, manager QSR customers (5-50 sites); building, developing and executing JBP plans and working to increase our Ice Cream distribution within the channel. They will have direct responsibility for identifying and on-boarding new and up-coming QSRs in line with the overall QSR strategy.
RESPONSIBILITIES:
1. P&L responsibility for your QSR customers, including the delivery of internal metrics (Volume, Turnover, Gross Profit, and UOP) and all direct investment (including BMI).
2. Build strong, sustainable customer relationships with your designated QSR customers.
3. Build and execute winning Joint Business Plan for relevant customers, ensuring we are positioned to win in both current and future tenders.
4. Manage in-month performance vs forecast, working closely with Wholesaler CAMs and Customer Operations, and effectively manage accruals, pricing, range changes, and S&OP.
5. Provide clear, timely, and actionable business reviews, inputs and updates to all relevant functions.
6. Identify, recruit, and grow emerging QSR accounts to support the long-term strategic objectives of the QSR channel.
KEY DELIVERABLES:
1. Business fundamentals: strong commercial acumen, internal reporting accuracy, stakeholder management, and, at the category level, developing and executing the category growth plan.
2. Business performance for your designated QSR accounts.
3. Individual 3+1’s.
4. Design and execute a multi-year QSR ’new business’ plan.
KEY EXPERIENCE AND QUALIFICATIONS REQUIRED:
1. Customer Management – ideally from a previous or current high impact CAE/CAM role.
2. Strong commercial acumen and commercial creativity, with previous E2E experience managing a P&L.
3. Exceptional customer partnering.
4. Holistic selling experience, with demonstrate skill in using category, shopper and customer data to build compelling selling stories.
COMPETENCIES:
1. Accountability and Responsibility
2. Consumer and Customer Love
3. Bias for action