A rapidly expanding company based in Twyford is looking for a Scheduler to join their team on a temporary contract for a minimum of 3 months. This role involves managing service tickets, aligning engineers and availability of parts with customer needs, and ensuring a timely resolution. This is a vital position in the Service Desk team as it acts as a central point of communication between clients and engineers.
Main Duties:
*Schedule and assign service requests to appropriate engineers.
*Monitor ticket queues and ensure timely response.
*Communicate with clients to confirm service appointments and updates.
*Coordinate with the Engineering team to balance workload.
*Ensure parts are readily available.
Requirements:
*Strong organisational skills with meticulous attention to detail.
*Excellent communication and customer service skills.
*Knowledge of a Scheduling ticketing system is advantageous.
*Ability to work in a fast-paced environment and prioritize tasks effectively.