Location: Reading | Employment Type: 12 Month FTC
Are you a confident communicator with a passion for delivering first-class customer service? Our client, a leading organisation in their sector, is looking for a Customer Service Advisor/ Customer Care Advisor to join their dynamic team based in Theale.
About the Role
In this fast-paced and customer-centric position, you’ll play a pivotal role in ensuring seamless service delivery across a portfolio of client contracts. Acting as a key liaison between clients, service providers, and internal teams, you’ll help maintain outstanding operational standards and drive customer satisfaction.
Key Responsibilities
*Coordinate daily workflows to support timely and efficient service delivery
*Handle inbound calls and emails professionally, resolving issues at first point of contact
*Monitor service level agreements (SLAs), escalating risks when needed
*Produce accurate estimates and quotations for client services
*Manage purchase orders and maintain data in internal systems (CMMS)
*Foster strong relationships with both clients and external suppliers
*Support continuous improvement and best practice across the team
What We’re Looking For
*Excellent verbal and written communication skills
*Intermediate IT proficiency (Excel, Word, Outlook)
*Strong organisational skills with a proactive, solutions-focused mindset
*Ability to manage multiple stakeholders and thrive under pressure
*A flexible team player with high attention to detail
Preferred Background
*Previous experience in a customer service or call centre environment
*Experience managing or working to service level agreements
*Exposure to medical equipment or healthcare settings is advantageous
Qualifications
*NVQ Level 1–4 or equivalent in Customer Service (desirable)
*Additional vocational customer service qualifications welcome
Additional Details
*Office-based in Theale
*No UK or international travel required
*English fluency essential