Senior Service Designer
other jobs Concept Resourcing
Added before 9 hours
- England,London,City of London
- Full Time, Contract
- Salary not specified
Job Description:
Senior Service Designer
Location: London preferred, Manchester considered
Working pattern: 1 day per week at base location + 1-2 London team days per month (flexibility required as project scales up)
Duration: 4 months
Rate: (Inside IR35)
Experience level: 4+ years in senior design roles
Environment: Highly technical, working alongside data engineers and analysts
Essential SkillsService Design Expertise * Proven experience designing and delivering complex, large-scale services within central government or similar regulated environments
* Strong ability to balance user needs with organisational goals
* Skilled in service mapping, blueprinting, and storyboarding to communicate design intent
* Confident in service prototyping and transforming concepts into tangible solutions
Communication & Facilitation * Excellent storytelling and communication skills for diverse audiences
* Experienced in workshop design and facilitation, driving collaboration and consensus
* Strong capability in engaging with and understanding the needs of senior stakeholders
* Hands-on approach, working closely with interaction designers and delivery teams to realise service designs
Technical Environment * Strong technical literacy, comfortable working with engineers, analysts, and data professionals
* Background in or exposure to data-driven projects (highly desirable)
* Confidence working with numerical and spreadsheet-based information
* Experienced in agile, multi-disciplinary delivery environments
What You’ll Be Doing * Designing and shaping large-scale internal services for senior government users
* Facilitating stakeholder workshops and discovery sessions with leadership teams
* Producing service maps, blueprints, and storyboards that communicate clear design direction
* Collaborating closely with interaction designers, data engineers, and analysts in a technical delivery setting
* Acting as a bridge between business and technical teams, translating needs into actionable design outcomes
* Prototyping and iterating service concepts to validate and refine user experiences
Location: London preferred, Manchester considered
Working pattern: 1 day per week at base location + 1-2 London team days per month (flexibility required as project scales up)
Duration: 4 months
Rate: (Inside IR35)
Experience level: 4+ years in senior design roles
Environment: Highly technical, working alongside data engineers and analysts
Essential SkillsService Design Expertise * Proven experience designing and delivering complex, large-scale services within central government or similar regulated environments
* Strong ability to balance user needs with organisational goals
* Skilled in service mapping, blueprinting, and storyboarding to communicate design intent
* Confident in service prototyping and transforming concepts into tangible solutions
Communication & Facilitation * Excellent storytelling and communication skills for diverse audiences
* Experienced in workshop design and facilitation, driving collaboration and consensus
* Strong capability in engaging with and understanding the needs of senior stakeholders
* Hands-on approach, working closely with interaction designers and delivery teams to realise service designs
Technical Environment * Strong technical literacy, comfortable working with engineers, analysts, and data professionals
* Background in or exposure to data-driven projects (highly desirable)
* Confidence working with numerical and spreadsheet-based information
* Experienced in agile, multi-disciplinary delivery environments
What You’ll Be Doing * Designing and shaping large-scale internal services for senior government users
* Facilitating stakeholder workshops and discovery sessions with leadership teams
* Producing service maps, blueprints, and storyboards that communicate clear design direction
* Collaborating closely with interaction designers, data engineers, and analysts in a technical delivery setting
* Acting as a bridge between business and technical teams, translating needs into actionable design outcomes
* Prototyping and iterating service concepts to validate and refine user experiences
Job number 3054719
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Company Details:
Concept Resourcing
Company size: 50–99 employees
Industry: Recruitment Consultancy
We’re Concept Resourcing, one of the UK’s leading independent recruitment companies with specialisms in technology, sales, procurement and...