We are seeking a motivated and professional Customer Service representative to provide exceptional support and service within the logistics industry. This temporary position offers the opportunity to work in a fast-paced environment, ensuring customer needs are met efficiently and effectively.
Client Details
The hiring company operates within Dartford and is looking for ongoing support. They are committed to delivering quality service and ensuring client satisfaction through efficient and effective solutions.
Description
*Respond promptly to customer inquiries via phone, email, or chat.
*Resolve customer complaints and provide appropriate solutions.
*Maintain accurate records of customer interactions and transactions.
*Communicate effectively with team members and other departments.
*Provide detailed and accurate information about products and services.
*Follow up to ensure customer satisfaction and resolution of issues.
*Assist in identifying and escalating priority issues to management as needed.
*Adhere to company policies and procedures while delivering exceptional service.
Profile
A successful Customer Service representative should have:
*Proven experience in a customer service role
*Strong communication and interpersonal skills.
*Proficiency in handling multiple tasks efficiently.
*Attention to detail and problem-solving abilities.
*A proactive attitude towards resolving customer concerns.
*Ability to use relevant software and tools effectively.
Job Offer
*Temporary-to-permanent opportunity for the right candidate.
*Supportive and collaborative work environment.
*Opportunities to develop skills within the Business Services industry.