We are assisting a client of ours for an experienced Contact Centre Manager to oversee and optimise operations within the hospitality and Catering sector. This role will require strong leadership to ensure exceptional service delivery and efficient management of the contact centre team in Lyndhurst.
Client Details
The employer is a reputable organisation within the leisure, travel, and tourism sector. As a small-sized company, they are committed to providing high-quality services and memorable experiences for their customers.
Description
The key responsibilities for the Contact Centre Manager Role are:
*Oversee daily operations of the contact centre to ensure smooth and efficient functioning.
*Develop and implement strategies to enhance customer service and satisfaction.
*Monitor team performance and provide regular feedback to maintain high standards.
*Train and mentor staff to ensure professional development and skill enhancement.
*Analyse key performance indicators and prepare reports for senior management.
*Manage schedules and workloads to optimise resource allocation.
*Handle escalated customer inquiries and resolve complex issues effectively.
*Collaborate with other departments to align contact centre objectives with overall business goals.
Profile
A successful Contact Centre Manager should have:
*Proven experience in managing a contact centre, ideally within the leisure, travel, and tourism industry.
*Strong leadership and team management skills.
*Excellent communication with a solution-focused mindset and drive
*Proficiency in using contact centre software and tools.
*A customer-focused mindset with a commitment to delivering high-quality service.
*Ability to analyse data and make informed decisions to improve performance.
Job Offer
*Competitive salary ranging from £40,000 to £50,000 per annum.
*Permanent position with opportunities for career growth.
*Work in a reputable organisation within the leisure, travel, and tourism industry.
*Be part of a supportive and collaborative team environment.
If you are a motivated professional eager to take on a new challenge in Lyndhurst, apply now to become a Contact Centre Manager and make a difference in the hospitality & leisure department.