At Adaptable Recruitment we have an Excellent Opportunity for a Claims & Customer Service Administrator to join a growing & reputable company in Liverpool City Centre working in a brilliant office environment.

Package: up to £24,740 - (35 hours)
Holidays: 26 days + bank (increases with service)
Location: Liverpool- Fully Office based for the first 2 months then hybrid working
Benefits: Healthcare cash plan - Life Assurance - Access to EAP

Reporting into: Team Leader

Main Responsibilities to include:
*Check validity of claims by checking against information on the computerised system
*Process valid claims through use of computerised system in a timely and accurate manner
*Contact Policyholders by post or telephone in the event of insufficient/incorrect claim information
*Update any changes to policyholder details and send out updated schedules
*Present a welcoming, efficient and professional counter service to visiting policyholders and other visitors to the company
*Ensure visitors book is completed, post box is emptied and claim forms received via the counter are logged on the system
*Ensure the adherence to regulatory and compliance standards
*Keep your team leader informed of any unresolved issues
*As required, provide cover on the Technical Claims team (deceased, personal/dental,hospital and PMI claims)
*As required, provide cover on the Telephony team ensuring that inbound telephone enquiries are handled in a courteous and efficient manner
The ideal candidate:
*Quality of claims via claims audit, error spreadsheet etc
*Quantity of claims processed
*Quality of customer service
*Telephone manner
*Product knowledge
*Flexibility in covering in Technical and Telephony