Planner Scheduler
*Annual Salary: £26k - £30k
*Location: Mitcham, CR4
*Job Type: Full-time
Join our team in Mitcham as a Planner Scheduler. This role is perfect for someone with experience in planning and scheduling, particularly within social housing or building services. The successful candidate will be the primary point of contact for residents reporting repairs and will manage various administrative and scheduling tasks to ensure optimal productivity and service delivery.
Day-to-day of the role:
*Serve as the first point of contact for social housing residents to report repairs or defects.
*Build and maintain relationships with team members, clients, operatives, and subcontractors at all levels.
*Handle planning and scheduling of works, booking appointments, raising orders, and uploading information to our bespoke in-house system.
*Allocate work and manage operatives’ diaries to ensure a full day’s work and optimised productivity.
*Prepare orders for invoicing, ensuring all paperwork and photos are satisfactory.
*Ensure all orders are completed or rescheduled daily and schedule any follow-on work required in a timely manner.
*Inform supervisors/managers of any missed appointments by operatives or issues with material sourcing that impact productivity.
*Respond to internal and resident enquiries and consistently update the works monitoring system.
*Assist with managing problem debtors and client trackers.
*Perform general administrative duties and attend meetings with clients as required.
Required Skills & Qualifications:
*Proven experience in planning and scheduling, preferably in social housing or building services.
*Confident telephone manner with excellent customer service skills.
*Proficiency in Microsoft Excel, Word, and Outlook.
*Ability to quickly learn new systems.
*Capability to work both independently and as part of a team.
Benefits:
*Competitive salary range of £26k - £30k.
*Office-based role with a standard work schedule for work-life balance.
*Opportunity to work in a dynamic environment and contribute to meaningful projects.