Field Service Infrastructure Engineer / 3rd Line Engineer - IT MSP
other jobs SF Recruitment
Added before 1 Days
- England,Yorkshire and The Humber,West Yorkshire,Leeds
- Full Time, Permanent
- £40,000 - £45,000 per annum
Job Description:
Field Service Infrastructure Engineer / 3rd Line Engineer
This role is responsible for all onsite service and support needs for our customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint.
This will be ideal with candidates with a background within 3rd line support/Infrastructure support mainly covering Network/Server & limited IT security.
Key Duties/Responsibilities
- IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Implement and support disaster recovery solutions
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- System documentation to include system reviews and recommendations
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Improve customer service, perception, and satisfaction
- Escalate service issues that cannot be completed within agreed service levels
- Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
- Network Switching; VLAN’s, Trunks
- Firewalls & Routers; Port Forwarding, Routing
Side notes
- This will be office based and out to end client sites
- Driving licence is essential (with minimum points)
This role is responsible for all onsite service and support needs for our customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint.
This will be ideal with candidates with a background within 3rd line support/Infrastructure support mainly covering Network/Server & limited IT security.
Key Duties/Responsibilities
- IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Implement and support disaster recovery solutions
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- System documentation to include system reviews and recommendations
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Improve customer service, perception, and satisfaction
- Escalate service issues that cannot be completed within agreed service levels
- Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
- Network Switching; VLAN’s, Trunks
- Firewalls & Routers; Port Forwarding, Routing
Side notes
- This will be office based and out to end client sites
- Driving licence is essential (with minimum points)
Job number 3091352
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
SF Recruitment
Company size: 100–249 employees
Industry: Recruitment Consultancy
Our friendly, experienced recruiters are trained to quickly identify the abilities and ambitions of candidates. We want to give our candidates the bes...