German Speaking Customer Service Agent (FTC)
Location: Nottingham (Hybrid – 2 days in the office, 3 days from home)
Contract: 12-Month Fixed Term
Salary: £24,000 per annum
Hours: Monday to Friday, 8am–4pm or 9am–5pm (with occasional Saturday work on a rota basis)
We’re seeking a German-speaking Customer Service Agent to join a friendly and supportive multilingual customer care team based in Nottingham. This is an excellent opportunity for someone fluent in German and English who enjoys helping customers, solving problems, and delivering a high standard of service.
The role offers hybrid working, a structured training programme, and the chance to build valuable experience within a fast-paced international environment.
Key Responsibilities
*Respond to customer queries in German and English via phone, email, and live chat.
*Provide accurate information about products, services, and orders.
*Handle customer complaints and enquiries efficiently, ensuring a positive experience.
*Work closely with internal departments to resolve issues and follow up as needed.
*Maintain accurate customer records and ensure timely responses.
*Support the wider customer service team in achieving service targets.
What We’re Looking For
*Fluent in German and English (both written and spoken).
*Previous customer service experience preferred (office, retail, or contact centre).
*Strong communication and interpersonal skills.
*Excellent attention to detail and ability to multitask.
*Confident using computers and managing multiple systems.
*A positive attitude with a focus on teamwork and problem-solving.
What’s on Offer
*Competitive salary of £24,000 per year.
*Hybrid working – 2 days per week in the Nottingham office.
*Supportive, multilingual environment with full training provided.
*Opportunity to work with an international customer base.
*Great experience within a dynamic and growing business.
If you’re a fluent German speaker looking to develop your career in customer service within a professional, inclusive, and fast-paced environment, we’d love to hear from you.