2nd Line Support Engineer - IT MSP
other jobs SF Recruitment
Added before 1 Days
- England,Yorkshire and The Humber,West Yorkshire,Leeds
- Full Time, Permanent
- £28,000 - £30,000 per annum
Job Description:
2nd Line Support Engineer – IT MSP Client
The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies.
Key Duties/Responsibilities
*IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
*Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
*Remote access solution implementation and support: VPN, Remote Desktop Services.
*Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
*Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
*Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
*Escalate service requests that require 3rd line and field service engineer level support
Key Technical Background
*Office 365
*Exchange
*SharePoint
*Azure Active Directory
*Microsoft Intune
*Microsoft Teams
*Windows Server(s), 2019, 2016, 2012, 2008
*Active Directory
*DNS / DHCP
*Routing and Remote Access
*AD Connect
*Remote Desktop Services
*Microsoft Office Packages
*Network Switching
*VLAN’s
*Firewalls & Routers
*Port Forwarding
*Routing
Ideal Background
*Previous working within an IT MSP
The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies.
Key Duties/Responsibilities
*IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
*Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
*Remote access solution implementation and support: VPN, Remote Desktop Services.
*Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
*Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
*Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
*Escalate service requests that require 3rd line and field service engineer level support
Key Technical Background
*Office 365
*Exchange
*SharePoint
*Azure Active Directory
*Microsoft Intune
*Microsoft Teams
*Windows Server(s), 2019, 2016, 2012, 2008
*Active Directory
*DNS / DHCP
*Routing and Remote Access
*AD Connect
*Remote Desktop Services
*Microsoft Office Packages
*Network Switching
*VLAN’s
*Firewalls & Routers
*Port Forwarding
*Routing
Ideal Background
*Previous working within an IT MSP
Job number 3091423
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Company Details:
SF Recruitment
Company size: 100–249 employees
Industry: Recruitment Consultancy
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