My client based in Dartford Kent is looking for a Team Leader.
HOME INSURANCE
An insurance team leader job description includes leading a team to meet performance goals, providing guidance and training, and acting as the point of contact for escalated issues. Key responsibilities involve allocating work, monitoring team metrics (like sales or customer satisfaction), collaborating on process improvements, and ensuring adherence to company policies and regulatory requirements. The role requires strong leadership, communication, and IT skills to motivate the team and manage daily operations.


*Workflow and operations:
*Allocate and manage workflow to meet business and client expectations.
*Handle team scheduling, including leave and absence management.
*Act as a primary point of escalation for complex customer or team member issues.
*Performance and quality:
*Monitor team metrics and key performance indicators (KPIs).
*Implement strategies to improve team performance and efficiency.
*Ensure adherence to regulatory requirements and internal procedures.
*Collaboration and communication:
*Foster collaboration and clear communication through meetings and huddles.
*Collaborate with management on process improvements and best practices.
*Liaise with other departments, such as IT, to resolve system issues




Open GI would be a bonus


Insurance experience is essential