Job Title: Operations Coordinator
Location: Durham
Salary: Up to £30,000
Type: Permanent / Full-Time
The Opportunity:
Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you’re someone who gets things done, keeps things organised, and isn’t afraid to pick up the phone, this could be the perfect fit.
Key Responsibilities:
*Coordinate and schedule service calls and appointments for clients.
*Dispatch technicians for installations, repairs, or support tasks.
*Monitor service orders to ensure timely and accurate completion.
*Communicate with clients to understand their needs and provide updates.
*Maintain records of service calls, work orders, and customer interactions.
*Resolve service-related issues and escalate when necessary.
*Ensure compliance with company policies and industry regulations.
*Prepare reports on service delivery performance and customer satisfaction.
What We’re Looking For:
*Experience in high level admin
*Strong organisational and multitasking skills
*Excellent communication — both written and verbal
*Ability to stay calm under pressure and juggle priorities
*Basic IT knowledge and troubleshooting skills desirable
*GCSEs or equivalent required; further education in IT or business admin preferred
Why Apply?
*Competitive salary up to £30K
*Great team culture
*Opportunity to make a real impact in a busy, hands-on role
Join us in delivering outstanding service that makes a real impact. We are excited to hear from you and explore how you can contribute to our team’s success.