Revenues Officer
*Hourly Rate: £16.64
*Location: Maidenhead
*Job Type: Full-time, Immediate Start
We are seeking a Revenues Officer to handle all aspects related to the accurate and prompt processing of work associated with Council Tax. This role requires experience with the MRI Academy system and involves comprehensive processing from account setup to recovery and enforcement.
Day-to-day of the role:
*Provide a comprehensive processing function for the administration of Council Tax accounts, from setting up accounts to recovery and enforcement.
*Maintain up-to-date knowledge of Council Tax legislation and government-led changes.
*Make decisions on applications for council tax exemptions and reductions by applying current legislation.
*Process Council Tax refunds via BACS.
*Manage Direct Debit instructions, including setting up new accounts, amending existing instructions, and handling BACS errors and warnings.
*Maximise the council’s recovery rate for all income due from Council Tax by pursuing effective actions to secure payment.
*Monitor cases with liability orders and take appropriate actions to recover outstanding arrears.
*Liaise with internal and external stakeholders to obtain necessary information regarding Council Tax.
*Handle customer enquiries in writing, face-to-face, and by telephone, providing accurate information in a polite and efficient manner to uphold a high level of customer care.
*Use the council’s document imaging system to manage all correspondence and documents associated with a case.
Required Skills & Qualifications:
*Minimum of 4 GCSEs including English and Maths.
*Experience in computerised processing of Council Tax accounts in accordance with relevant legislation.
*Proficiency in using MRI Academy and Civica Document Imaging Software or similar systems.
*Ability to prioritise work and meet deadlines.
*Excellent communication skills, capable of handling enquiries and providing information with clarity and professionalism.
*Ability to work efficiently both independently and as part of a team.
*Proactive approach to work with a "can do" attitude.
Benefits:
*Competitive hourly rate.
*Opportunity to work with a local authority.
*Immediate start available.
To apply for this Revenues Officer position, please submit your CV