A dynamic organisation is seeking an experienced IT Operational Vendor Manager to strengthen its IT Operations team. This role is pivotal in ensuring third-party IT partners deliver reliable, compliant, and cost-effective services, while acting as the bridge between vendors and internal teams.
Key Responsibilities
*Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met.
*Lead service review meetings, escalate issues, and drive timely resolutions.
*Maintain vendor scorecards and dashboards, spotting trends and service gaps early.
*Ensure contracts, invoices, and compliance requirements are adhered to.
*Coordinate vendor-driven changes, safeguarding business continuity.
*Translate technical performance data into clear insights for stakeholders.
*Champion continuous improvement initiatives to enhance efficiency and value.
*Monitor operational risks and ensure robust contingency plans are in place.
Skills & Experience
*3-5 years’ experience in IT vendor management, service delivery, or IT operations.
*Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing).
*Proven ability to manage SLAs/KPIs and lead structured service reviews.
*ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge.
*Excellent communication, negotiation, and conflict resolution skills.
*Analytical mindset with the ability to turn data into actionable insights.
*Highly organised, able to balance priorities and meet deadlines.
Ideal Candidate
A proactive IT professional who thrives on accountability and relationship-building. You’ll be confident holding vendors to account, skilled at translating technical detail into business value, and motivated to drive operational excellence while developing further through ITIL learning and hands-on experience.
Reasonable Adjustments:
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