Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer support service to partners across the UK. This is a great opportunity to work with one of the friendliest teams in Kettering with full training provided.
The role:
*Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
*Processing all orders gained by the sales team ensuring all information is gathered from the customer and documented accurately
*Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
*Maintain customer service emails and ensure that responses are provided within a timely manner
*Provide technical advice and guidance to customers where there is concern over the suitability of orders
*Liaise with and support the sales team
*Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success
Ad-hoc:
*Undertake administration tasks such as order filing as and when required
*Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time
The individual
*Customer Service focus
*Language skills - High level of written grammar and excellent command of English
*Organisational skills
*Communication skills
*Ability to adjust priorities and manage time effectively in a fast-paced environment
*Ability to integrate effectively into well-established team environments
*Good working knowledge of Microsoft Office applications
Benefits
*Competitive Salary
*Generous pension scheme
*26 days annual leave
*Christmas shutdown + all bank holidays
*Excellent progression and training
*Free parking