Aftercare Advisor
other jobs , Reed Business Support
Added before 4 hours
- England,South West,Somerset
- Full Time, Permanent
- £25,750 per annum, inc benefits
Job Description:
Aftercare Advisor
?? Location: Bridgwater (Hybrid after probation)
?? Hours: 37.5 per week, between 8am-5pm
Role Overview
Aftercare Advisor providing customer service excellence to B2B & B2C clients. Handling queries, technical support, warranty claims, complaint management, and engineer visits.
Key Responsibilities
*Respond to customer queries (email, phone, social media).
*Manage warranty cycle via ERP: product info, replacements, spares, orders, delivery updates.
*Coordinate engineer visits and follow-up resolutions.
*Handle complaints and warranty investigations.
*Liaise with Customer Care, Sales, Quality, Engineers.
*Ensure SLA compliance & continuous improvement.
Skills & Experience
*Strong communication (verbal/written).
*Customer service background.
*Organisation & attention to detail.
*Problem-solving, analytical, multi-tasking.
*Microsoft Office proficiency.
*Team player, professional, positive attitude.
If this role is of interest please click ’Apply’
?? Location: Bridgwater (Hybrid after probation)
?? Hours: 37.5 per week, between 8am-5pm
Role Overview
Aftercare Advisor providing customer service excellence to B2B & B2C clients. Handling queries, technical support, warranty claims, complaint management, and engineer visits.
Key Responsibilities
*Respond to customer queries (email, phone, social media).
*Manage warranty cycle via ERP: product info, replacements, spares, orders, delivery updates.
*Coordinate engineer visits and follow-up resolutions.
*Handle complaints and warranty investigations.
*Liaise with Customer Care, Sales, Quality, Engineers.
*Ensure SLA compliance & continuous improvement.
Skills & Experience
*Strong communication (verbal/written).
*Customer service background.
*Organisation & attention to detail.
*Problem-solving, analytical, multi-tasking.
*Microsoft Office proficiency.
*Team player, professional, positive attitude.
If this role is of interest please click ’Apply’
Job number 3123022
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Company Details:
, Reed Business Support
Company size: 2,500–4,999 employees
Industry: Admin, Secretarial
Reed is the largest family-run recruitment business in the world and we?ve been improving lives through work since 1960. We have the UK’s larges...