Service/Contracts Admin Support
*Location: Newbury
*Job Type: Monday to Friday 9.00am – 5.30pm, office based
*Salary: £26,000 to £29,000 per annum
We are seeking a dedicated administrator to join a team based in Newbury to help with the additional workload.
This role is to start in the next couple of weeks and will be on a fixed term contract until July 2026 so you must be able to commit to that.
The role is to support a small team with administrative tasks and a backlog of work , so it would suit someone who is used to a high volume.
This role involves a wide range of administrative tasks to support their service and contracts operations, primarily dealing with the NHS and opticians. The ideal candidate will be highly organised, detail-oriented, and capable of managing multiple tasks efficiently.
Day-to-Day Responsibilities:
*Request job sheets from the NHS and confirm the last service dates for equipment.
*Manage the Service Inbox, coding and forwarding requests and enquiries appropriately.
*Assist with ordering device parts directly from customers, including the NHS and opticians.
*Handle purchase requisitions, place orders, and ensure accuracy in third-party information, following up as needed.
*Process quotes for contracts and raise contracts upon receipt of purchase orders.
*Manage resolved order emails to determine if follow-up actions are required and update cases with new or accurate information.
*Provide support with the installation job sheet and undertake additional tasks as required.
*Interact with customers, service partners, and company representatives through various communication platforms, handling a variety of pre-sales or post-sales service functions.
*Provide comprehensive administrative support to the service department, including managing schedules, preparing reports, and handling correspondence.
*Confirm customer details, authorise visits and spare parts, and maintain accurate, up-to-date records of service activities and customer interactions.
*Manage administration concerning retained engineers’ work, update schedules, request spare parts, and raise job sheets.
*Handle queries regarding engineers’ visits and process service orders, including verifying information, generating invoices, and coordinating order fulfilment.
*Maintain documentation of customer escalations and contacts.
Required Skills & Qualifications:
*Proven experience in an administrative role, preferably within a service/contracts environment.
*Familiarity with service management software.
*Excellent written and verbal communication skills.
*Strong problem-solving abilities and quality orientation.
*High attention to detail and proficiency in planning and organizing.
*Ability to work flexibly under pressure and maintain a positive, professional demeanour.
If you are interested on this role please apply online and I will screen your cv and contact you with more information if successful.