We are seeking a detail-oriented Sales Support Officer to join our team in Harpenden. The ideal candidate will play a key role in supporting the customer service department within the industrial/manufacturing industry.
Client Details
We are seeking a proactive and detail-oriented Sales Support Officer to join a leading organisation in the manufacturing industry. This role is pivotal in ensuring smooth order processing and delivery coordination for a diverse range of products across global markets. You will work closely with customers, logistics partners, and internal teams to maintain high service standards and operational efficiency.
Description
Key Responsibilities *Order Management: *Receive and process purchase orders via email.
*Enter orders accurately into SAP and ensure correct units (kilos, tonnes, pounds).
*Monitor stock levels and initiate replenishment when required.

*Delivery Coordination: *Coordinate with European logistics team for international shipments
*Make sure deliveries are completed on time and in full

*Customer & Supplier Interaction: *Build strong relationships with customers (including major FMCG brands).
*Communicate effectively with warehousing and transport partners.

*Data & Systems Management: *Maintain accurate records in SAP and Excel.
*Ensure compliance with internal processes and documentation standards.

*Problem-Solving & Prioritisation: *Manage multiple tasks and adapt quickly to changing priorities.
*Handle complex logistics scenarios calmly under pressure.

Profile
A successful Sales Support Officer should have:
*Experience in administrative or customer service roles
*Strong organisational and multitasking skills to manage various responsibilities efficiently.
*Proficiency in using relevant software and database systems.
*Excellent communication skills, both written and verbal.
*A proactive attitude and the ability to work well within a team environment.
*A keen eye for detail and a commitment to accuracy in all tasks.
*Live locally to Harpenden
Job Offer
*Competitive salary, negotiable depending on experience
*Permanent position based in Harpenden.
*Supportive work environment with a focus on professional development.
*Private healthcare
*25 days annual leave plus bank holidays
*Gym membership
*10% employer pension
If you are ready to take the next step in your career as a Sales Support Officer, we encourage you to apply today!