Our client, a prominent provider of cutting-edge engineering solutions, is looking for a proactive and detail-driven Customer Service Advisor / Admin Assistant to join their team in Durham. This is a fantastic opportunity for someone with excellent communication skills and a commitment to delivering top-tier customer support within a technical or manufacturing setting.
What’s on Offer:
*Competitive salary: £27,000–£30,000 (dependent on experience)
*Company pension scheme
*Standard working hours: Monday to Friday, 9am–5pm
*Healthcare benefits
*Performance-based bonus incentives
Key Responsibilities:
*Handling incoming phone calls and providing excellent customer service
*Responding to customer enquiries via email in a timely and professional manner
*Preparing and raising quotations for clients
*Filing and maintaining customer documentation accurately
*Reporting directly to the Customer Service Manager
*Collaborating with various departments across the business to ensure smooth operations
*Utilising ERP systems to manage customer and order information
*Raising purchase orders and processing purchase invoices
*Generating commercial invoices for export and maintaining related customs records
*Providing holiday cover for key administrative and invoicing functions
What We’re Looking For:
*Proven experience with ERP systems (preferred)
*Strong organisational skills and keen attention to detail
*Excellent written and verbal communication
*Ability to work independently and within a team
*Previous experience in customer service or administrative roles
This is a brilliant chance to become part of a dynamic and supportive team where your input truly matters. If you’re seeking a varied role in a fast-paced environment, apply now and take the next step in your career with confidence.