Customer Service Manager
other jobs Team One Recruitment
Added before 5 hours
- England,South East,West Sussex,Crawley
- Full Time, Permanent
- £35,000 per annum, negotiable
Job Description:
Customer Service Leadership | SLA-Driven Environment | UK
We are seeking to recruit a motivated and experienced Customer Support Manager who has worked within an SLA environment and has proven coaching and management skills. This is a pivotal leadership role within customer services for a dynamic business, where your expertise will be central to driving exceptional customer service and operational efficiency across its support operations.
The Role: Driving Service Excellence
This is a hands-on management position where you will lead, support, and motivate a small and dedicated Aftersales Support Team. Your core focus will be to champion a solution-driven, customer-focused culture while ensuring strict adherence to Service Level Agreements.
Key Responsibilities
*Serve as the Line Manager, providing leadership, coaching, and people management to the Aftersales Support Team.
*Act as the key point of escalation, managing complex issues with a calm, solution-focused approach.
*Drive continuous improvement initiatives to enhance service quality and operational efficiency.
*Track and manage the team against Key Performance Indicators (KPIs), contributing to service performance reports.
*Ensure seamless, end-to-end service delivery for both reactive support and planned preventative maintenance.
The Ideal Candidate (Essential Experience)
The successful candidate will be a confident and proven leader in a fast-paced support environment.
*Experience: Proven experience (5+ years preferred) managing Customer Support or aftersales teams within an SLA-driven environment is essential.
*Skills: Strong leadership, excellent communication, superior customer relationship management, and solid analytical skills.
*Logistics: Flexibility and availability to provide out-of-hours and weekend support as part of a 1-in-4 weekend rota.
Salary & Package
*Salary: From £35,000.00 per annum (Dependent on experience)
*Hours: 08:30am - 17:00pm, Monday to Friday + 1-in-4 weekend support. (Weekend overtime is carried out remotely from home on Saturdays and Sundays between 08:30 and 16:30).
*Out of hours and weekend support as part of a 1-in-4 weekend rota for which you will be paid in addition to your annual salary.
*Benefits: Company Pension, Health & Wellbeing Programme, Free Parking, Employee Discount, and Company Events.
Team Leader, deputy manager, deputising manager, supervisor, assistant manager, line manager.
Customer Service, Customer Support, Aftersales Support
We are seeking to recruit a motivated and experienced Customer Support Manager who has worked within an SLA environment and has proven coaching and management skills. This is a pivotal leadership role within customer services for a dynamic business, where your expertise will be central to driving exceptional customer service and operational efficiency across its support operations.
The Role: Driving Service Excellence
This is a hands-on management position where you will lead, support, and motivate a small and dedicated Aftersales Support Team. Your core focus will be to champion a solution-driven, customer-focused culture while ensuring strict adherence to Service Level Agreements.
Key Responsibilities
*Serve as the Line Manager, providing leadership, coaching, and people management to the Aftersales Support Team.
*Act as the key point of escalation, managing complex issues with a calm, solution-focused approach.
*Drive continuous improvement initiatives to enhance service quality and operational efficiency.
*Track and manage the team against Key Performance Indicators (KPIs), contributing to service performance reports.
*Ensure seamless, end-to-end service delivery for both reactive support and planned preventative maintenance.
The Ideal Candidate (Essential Experience)
The successful candidate will be a confident and proven leader in a fast-paced support environment.
*Experience: Proven experience (5+ years preferred) managing Customer Support or aftersales teams within an SLA-driven environment is essential.
*Skills: Strong leadership, excellent communication, superior customer relationship management, and solid analytical skills.
*Logistics: Flexibility and availability to provide out-of-hours and weekend support as part of a 1-in-4 weekend rota.
Salary & Package
*Salary: From £35,000.00 per annum (Dependent on experience)
*Hours: 08:30am - 17:00pm, Monday to Friday + 1-in-4 weekend support. (Weekend overtime is carried out remotely from home on Saturdays and Sundays between 08:30 and 16:30).
*Out of hours and weekend support as part of a 1-in-4 weekend rota for which you will be paid in addition to your annual salary.
*Benefits: Company Pension, Health & Wellbeing Programme, Free Parking, Employee Discount, and Company Events.
Team Leader, deputy manager, deputising manager, supervisor, assistant manager, line manager.
Customer Service, Customer Support, Aftersales Support
Job number 3126256
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Company Details:
Team One Recruitment
Team One UK is a leading independent recruitment consultancy, providing a first class recruitment service to clients throughout the UK.
We believe th...