About the Company
My client, a leading provider of safety and security solutions for the transport industry are looking for a candidate with strong customer service and problem-solving skills to join their team as a Technical Support Co-ordinator
Role Overview
This is a varied and fast-paced role combining technical support with administrative coordination. You will be the initial point of contact for customers providing support via phone, email, and web-based platforms. You’ll handle enquiries, triage issues, and ensure smooth communication between customers and internal teams.
If you thrive in a fast-paced office environment and enjoy problem solving, then this could be the role for you!
Key Responsibilities
*Act as the first point of contact for customer queries, providing quick fixes where possible or escalating to the appropriate Technical teams
* Log and manage tickets in the CRM system

*Handle all email enquiries promptly and professionally
*Process and input customer orders accurately
*Schedule and book engineers for installations and maintenance
* Maintain clear communication with customers

What We’re Looking For
*Tech-savvy and quick to learn new systems (Hub spot experience is a plus)
*Strong phone-based customer service experience.
*Excellent administration and organisational skills.
*Ability to troubleshoot basic technical issues confidently.
*Professional communication skills and a proactive approach.
Benefits
*23 days holiday + bank holidays (including 3 days at Christmas/New Year)
*Company pension
*Private healthcare after probationary period
*Friday dress-down day
*Regular team events and recognition awards
*Wellbeing programme