Customer Service Advisor
*Location: Sheffield, S2 postcode with free parking
*Pay: £12.60 per hour
*Job Type: Full-time, 37 hours per week
Join our dedicated team at Sheffield City Council as a Customer Service Advisor. This role is perfect for individuals who are passionate about providing exceptional customer service and making a significant impact in the community.
Day-to-day of the role:
*Serve as the first point of contact for customers via phone, email, or post.
*Listen attentively to understand and resolve customer enquiries with care and efficiency.
*Provide accurate information, guidance, and support across a diverse range of services.
*Utilise IT systems to securely record and manage customer information.
*Collaborate effectively with team members and escalate complex issues as necessary.
*Contribute to continuous service improvement initiatives and uphold the organisation’s values.
Required Skills & Qualifications:
*Proven experience in a customer-facing role.
*Basic IT proficiency, including knowledge of Microsoft Office.
*Excellent communication and listening skills.
*A positive, solution-focused attitude and a commitment to providing excellent customer service.
*Strong commitment to equality, diversity, and maintaining confidentiality.
*Flexibility to work across different teams and adapt to varying shifts.
Benefits:
*Join a supportive and inclusive team environment.
*Make a tangible difference in the lives of Sheffield residents.
*Stable and rewarding role with opportunities for professional growth.
How to Apply:
To apply for the Customer Service Advisor position, please submit your CV and a cover letter detailing your relevant experience and why you are passionate about this role. Join us in delivering outstanding service to our community!