Position: Membership Advisor (within property lettings)

Salary: c. £25,500 pa DOE

Contract: FTC - Maternity Cover - Dec 2025 - 6 Months

Location: Warwick CV34, hybrid based, 2 WFH, 3 in office. No flexibility on that

Working Shifts: 9am-5pm Monday to Friday, 37 hours p/w
Membership Advisor duties include:
*Answering queries via telephone, providing support or signposting legal & compliance queries from members (1st point of call)
*Log accurate data and member discussions on the CRM system.
*Promote/signpost FAQs factsheets and legislation & policy guidance to members.
*Help review and complete existing legal documents and templates.
*Escalate legal queries where applicable
*Keep up to date with property policies & legislations and the general property industry
The phonelines operate from 10am until 4pm to ensure that the advisors have time to do deal with any outstanding queries/admin duties, and of course to have that all important rest time from the phones, before and after their shift.
Membership Advisor person specification:
*Excellent customer service skills, with eloquent communication skills
*Experience within Property Sales or Lettings is essential (someone who understands lettings legality and contracts)
*Good researching skills and experience
Other essential skills and experience needed –
*Professional manner and clear communication skills
*Customer service experience
*Proficient Microsoft Office.
*Ability to work under pressure/in a fast paced environment
*Eager to self-develop to continue being the expert in your field
The team are friendly, lively and social, so this would suit someone who is looking for a close knit team to work alongside.
Our client offers:
*Onsite car park
*FREE courses after probation period (level 3 and 4 equivalent)
*23 days holiday plus bank holidays, extended with length of service (up to 28 days holidays)
*Expensed Medical Care
Our client are growing so although this is a FTC there could be the possibility to go permanent by the end of the contract
Apply today and a Reed representative will guide you through the next steps of your application.
Interview process:
*1st stage – Reed Interview
*2nd stage – MS Teams call with client
*3rd Stage – Face to face on site