Customer Service Advisor - Immediately available

Location: Evesham Office based for training period, followed by 2 days home work, 3 days office thereafter
Hours: 37 hours per week - Can be flexible on hours between 08:00-17:00
Contract: Temporary until March
Are you passionate about delivering excellent customer service and making a real difference to people’s lives?

We’re looking for a Customer Service Advisor to join our friendly and dynamic team on a temp-to-perm basis.
About the Role
As the first point of contact for our customers, you’ll provide efficient, courteous, and friendly service both over the phone and face-to-face. You’ll offer accurate information and advice on our clients services, manage site visitors, and support reception duties as rota’d..
During your training and probation period (up to 6 months), you’ll be office-based to ensure full support and development. After probation, you’ll transition to a hybrid working model, with 2–3 days in the office and the rest from home.
Key Responsibilities
*Handle requests via phone, email, and other channels
*Provide accurate advice on accounts
*Maintain a tidy and informative reception area
*Diagnose repair needs and schedule appropriate appointments
*Liaise with contractors and internal teams to ensure timely service delivery
*Process invoices, variations, and minor adaptations
*Support wider team with tasks such as referrals
*Log and allocate formal complaints
*Respond to social media enquires
*Ensure compliance with data protection, safeguarding, and health & safety policies
Experience & Qualifications
*Maths and English GCSE (A–C grade or equivalent)
*Previous experience in a busy office environment
*Confident handling customer queries and resolving issues
*Confident using IT systems and picking up new systems quickly
Skills & Attributes
*Customer-focused with a professional and friendly approach
*Excellent telephone manner and attention to detail
*Strong communication and interpersonal skills
*Ability to work effectively under pressure