Client Onboarding Executive
Location: Guildford
Hours: Full-time, permanent
My client focuses on providing outstanding client service, through expert, clear advice and assistance delivered in a professional and engaged way that leads to high levels of client satisfaction. They work together at all levels to create a supportive and pro-active environment to achieve this.
You will be responsible for assisting the Senior Onboarding Executive with the management of the client onboarding process, with a particular focus on client due diligence (CDD) and anti-money laundering (AML) procedures. This role requires a keen eye for detail, a deep understanding of regulatory requirements, and the ability to build strong client relationships while ensuring adherence to compliance standards.
Duties include:
*Perform in-depth CDD and AML checks on new and existing clients to assess their risk profiles.
*Ensure that client documentation and information are accurate and up to date.
*Investigate and analyse client backgrounds, business activities, and ownership structures.
*Identify and escalate any high-risk or suspicious client profiles to the AML compliance team.
*Implement and enforce AML policies, procedures, and controls in accordance with UK regulations.
*Work directly with the team to create clearer and more robust onboarding processes.
*Monitor and report any unusual transactions or activities to the AML team that may indicate potential money laundering or fraud.
*Keep up-to-date with evolving AML regulations and implement necessary changes in the client onboarding process.
*Build and maintain strong relationships with clients, ensuring a positive onboarding experience.
*Communicate CDD and AML requirements to clients and guide them through the process.
*Address client inquiries and concerns related to CDD and AML.
*Maintain accurate records of all CDD and AML activities, ensuring they are easily accessible for audits and reporting.
*Prepare reports on CDD and AML compliance for senior management and the AML team as required.


Skills and experience required:
*A good eye for detail.
*Strong understanding of CDD and AML procedures.
*Excellent client care skills.
*Communication skills, to be professional and courteous in communication at all times, both internally with colleagues and externally with clients and others.
*Proven experience in client onboarding, CDD, and AML within the legal services sector.
*Analytical mindset with the ability to identify and resolve complex legal issues.
*Strong organisational skills.
*Excellent communication skills, both written and verbal, with the ability to communicate complex legal concepts clearly to various stakeholders.
*Ability to work independently and collaboratively within a team.
*Understands and adheres to regulatory and compliance procedures at all times.
*Prior knowledge of Practice Evolve or other practice management systems.
*Familiarity with Practical Law and LexisNexis
About the team:
The Client Onboarding team ensures a smooth, compliant start to every client relationship. Working closely with lawyers and central teams, they carry out essential due diligence, AML checks, and client care procedures. This is a detail-focused, fast-paced team - ideal for professionals who enjoy combining regulatory precision with excellent service delivery.