Job Title: Claims Technician
Salary: £45,000
Location: London
PURPOSE OF ROLE
At Lawes, we are currently working for a fast-growing Lloyd’s Broker who are seeking a Claims Technician to join a dynamic and forward-thinking team. The role will provide technical claims support across multinational accounts, with a particular focus on US casualty Claims. The successful candidate will ensure claims are valid, processed, and paid within agreed timescales, while delivering a high-quality, value-added claims service to clients.
RESPONSIBILITIES
*Manage and coordinate a portfolio of US casualty binder claims including Professional Liability, General Liability, E&O, EPL, Property, Crisis Management, and other specialty liability classes.
*Review claims information, coverage positions, and carrier responses to provide clear, commercially focused advice to clients.
*Oversee claim progression from notification to settlement.
*Act as a claims advocate, negotiating with insurers, TPAs, adjusters, and legal representatives to support favourable outcomes.
*Utilise CLASS and ECF to efficiently submit, track, and agree claims within the Lloyd’s and company markets.
*Provide claims support across financial lines (D&O, E&O, FI, PI) and property, including CAT and technical industrial risks for direct and reinsurance placements.
*Work closely with global stakeholders, ensuring document standards and regulatory requirements are met in all regions.
*Maintain accurate claims records and data across internal systems in accordance with Lloyd’s and market requirements.
*Participate in client reviews, renewal preparation, underwriter meetings, and broker discussions.
DAY-TO-DAY
*Managing an active portfolio of international claims files.
*Communicating with clients, TPAs, coverholders, and insurers.
*Submitting and monitoring claims through CLASS/ECF.
*Maintaining accurate claims data and documentation.
*Supporting brokers and account managers with technical claims insights.
*Preparing materials for client meetings and renewals.
*Maintain and process Claims Bordereaux
SKILLS
*Previous experience handlingcasualtyclaims
*Strong London Market Claims knowledge
*Knowledge of property and financial lines (advantageous but not essential).
*Strong understanding of London systems such as ECF and IMR.
*Excellent communication skills with the ability to manage expectations effectively.
*Highly organised with the ability to prioritise and re-prioritise workloads.
*Advanced Microsoft Excel and Word skills; familiarity with Eclipse is a plus.
If you have the relevant experience or know someone that does, please contact me now on or email us at