Lettings Project Officer

Reed is excited to recruit for a Lettings Project Officer on behalf of a client. This role involves delivering a targeted lettings project for a portfolio of Intermediate Market Rent and London Affordable Rent properties across three blocks in Westminster. The successful candidate will oversee the end-to-end lettings process, coordinating effectively with Westminster City Council and ensuring compliance with contractual arrangements to achieve timely and compliant lettings outcomes.
*Contract Duration: 2 months
*Rate: Negotiable
*Location: Westminster, London
*Job Type: Contract
Day-to-day of the role:
*Lead all aspects of marketing, nomination requests, applicant management, and lettings for a defined portfolio.
*Liaise effectively with Homes for Westminster and Westminster Housing Solution Service to secure and manage nominations.
*Assess the eligibility and affordability of applicants in line with policy and agreement terms.
*Manage viewings, offers, pre-tenancy checks, and onboarding of new residents, ensuring a professional and customer-focused experience.
*Ensure void properties are ready to let on completion of works, liaising closely with the voids team to ensure standards and compliance checks are met.
*Manage any snags post-viewings and commission Land Registry lease plans to enable entity transfers before lettings.
*Conduct regular checks of void properties, ensuring the correct keys are available in key safes at all times.
*Maintain accurate records and trackers of lettings activity, communication, and compliance checks using internal housing management systems.
*Update Governance and other internal stakeholders on the transfer of properties for inclusion in RSH quarterly returns.
*Provide accurate information for internal and stakeholder reporting.
Required Skills & Qualifications:
*Strong attention to detail and commitment to compliance.
*Demonstrable experience in property lettings, sales, or agency environments.
*Good understanding of nominations processes with local authorities and registered providers.
*Strong customer focus and the ability to manage diverse applicant caseloads.
*Excellent communication and negotiation skills.
*Proven organisational skills with the ability to manage competing deadlines.
*Outcome-focused and proactive in solving issues.
*Committed to delivering an exceptional customer experience.
*Collaborative team player with the ability to professionally represent to external stakeholders.
*Flexible and responsive to a fast-paced project environment.
To apply for the Lettings Project Officer position, please send your CV to Holly Woodward @ REED