To effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler/ supervisor. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/ supervisor.

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Key Accountabilities
*Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court and OIC portal deadlines are met.
*Delivery of agreed performance targets and quality standards
*Analysis of the available evidence to create an initial case strategy on liability and quantum.
*Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
*Proofing witnesses, assessing their evidence and drafting statements.
*Drafting of Court document and complying with all Court deadlines are met.
*Instructing, briefing and liaising with Counsel.
*Guiding the Defendant through the litigation process where required and setting expectations.
*Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
*Delegation of tasks where available and appropriate to other members of the team
*Dealing with correspondence and telephone calls within strict service level agreements,
*Delegation of tasks where appropriate to other members of the team
*Updating reports upon receipt of evidence as required.
*Adhering to Client Guidelines
*that they receive up to date and accurate information about progress when requested
*Ensuring files are kept within ISO 9001 guidelines
*To ensure compliance with the SRA Standards & Regulations
Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Leeds



Experience, Skills and Qualifications
*Established experience in law through further education or experience
*File handling experience within a law practice or Insurer
*Good understanding of the high way code and basic road traffic act principles
*Ability to plan and prioritise workloads
*Efficient in a process driven environment
*Drive to achieve to take development opportunities when they arise with a positive attitude
*Excellent listening and verbal communication skills
*Excellent written communication skills and the ability to compose professional written communications
*Ability to follow instruction with attention to detail
*Ability to recognise when sensitivity and tact are required
*Effectively work within a team
*Basic knowledge of the Court Practice Rules



Benefits
*Davies Incentive Plan
*25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
*Simply Health Care Cash Plan
*WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
*Death In Service – after 1 years’ service
*Pension Contribution based 5% Employee / 3% Employer
*Employee Resource Groups
*Employee Volunteering Programme
*Cycle to Work Scheme*
*Tech Scheme*
*Season Ticket Loan*
*Gym Flex*
*Access to Online Discount Sites
*Discounted Gourmet Society Membership
*Discounted Tickets for Merlin Attractions nationwide
*Discounts at local retail outlets
*after successfully completing probation