Customer Contact Advisor
*Job Type: Temporary, Full-time, Office-based
*Location: Bury, BL9 0SW
*Duration: 3 months
*Pay: £14.36 per hour PAYE
*Working Hours: 8:45am till 5pm
We are seeking a Customer Contact Advisor to join Bury Council on a temporary basis. The role involves handling enquiries through various channels including telephone, face-to-face, and digital platforms. The successful candidate will provide a high-quality, efficient, and courteous service, resolving queries at the first point of contact in line with Government Legislation and council policies.
Day-to-day of the role:
*Handle enquiries efficiently, providing advice and guidance within specific legislation.
*Assess customer eligibility for services, discounts, and benefits.
*Use active listening and effective questioning skills to de-escalate potential complaints.
*Promote the use and benefits of the council’s website, self-account, and online forms.
*Ensure compliance with the General Data Protection Regulation, Freedom of Information Act, and the Council’s confidentiality requirements.
*Meet service performance targets and maintain high standards of customer service in accordance with the Council’s Corporate Customer Care Charter.
Required Skills & Qualifications:
*Experience in a customer service role, preferably in a similar setting.
*Ability to handle multiple tasks and use own initiative.
*Strong decision-making skills and the ability to resolve queries effectively.
*Proficient in using various systems to retrieve and update information.
*Knowledge of relevant legislation, including GDPR and Freedom of Information Act.
*Excellent communication skills, both verbal and written.
Please Note: This role requires a Basic DBS
If you are interested in this position, please appl here using your latest CV!