Hospitality Assistant
other jobs REED Hospitality
Added before 1 Days
- England,South East,Oxfordshire
- Full Time, Permanent
- £29,500 per annum, inc benefits
Job Description:
Guest Relations Ambassador
Salary: £29,500 per annum
Location: Bicester
Working Hours: Rotating shifts (Early, Mid, Late) between 8:00 AM – 10:00 PM
Position Summary
We are seeking a highly motivated and experienced Guest Relations Ambassador to deliver an exceptional luxury hospitality experience for our guests. This role involves supporting VIP visits and events, ensuring every guest receives a 5-star service from arrival to departure. You will act as a brand ambassador, promoting services and activities while creating memorable experiences that reflect the highest standards of hospitality.
Key Responsibilities
*Deliver an outstanding guest experience, acting as a luxury ambassador.
*Plan and manage guest itineraries for their visit.
*Communicate professionally via phone, email, and in person.
*Promote concierge-style services such as hands-free shopping, valet parking, restaurant reservations, and loyalty programs.
*Provide expert knowledge on brands, promotions, and current marketing campaigns.
*Support the smooth operation of events and activations within the hospitality space.
*Handle guest feedback and queries promptly, liaising with relevant departments for resolution.
*Assist the Food & Beverage team when required, offering a warm welcome and delivering premium service.
Skills & Experience Required
*Proven experience in luxury hospitality, guest relations, concierge services, or VIP event coordination.
*Strong understanding of the luxury customer journey and guest profiling.
*Exceptional interpersonal and communication skills.
*Highly organized with the ability to multitask and prioritize effectively.
*Attention to detail and ability to work independently.
*Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint).
*Impeccable grooming standards.
*Fluency in English; additional languages are an advantage.
Ideal Candidate Profile
You are engaging, proactive, and passionate about delivering world-class service. With a flexible approach and creative problem-solving skills, you thrive in a dynamic environment and consistently exceed guest expectations.
Salary: £29,500 per annum
Location: Bicester
Working Hours: Rotating shifts (Early, Mid, Late) between 8:00 AM – 10:00 PM
Position Summary
We are seeking a highly motivated and experienced Guest Relations Ambassador to deliver an exceptional luxury hospitality experience for our guests. This role involves supporting VIP visits and events, ensuring every guest receives a 5-star service from arrival to departure. You will act as a brand ambassador, promoting services and activities while creating memorable experiences that reflect the highest standards of hospitality.
Key Responsibilities
*Deliver an outstanding guest experience, acting as a luxury ambassador.
*Plan and manage guest itineraries for their visit.
*Communicate professionally via phone, email, and in person.
*Promote concierge-style services such as hands-free shopping, valet parking, restaurant reservations, and loyalty programs.
*Provide expert knowledge on brands, promotions, and current marketing campaigns.
*Support the smooth operation of events and activations within the hospitality space.
*Handle guest feedback and queries promptly, liaising with relevant departments for resolution.
*Assist the Food & Beverage team when required, offering a warm welcome and delivering premium service.
Skills & Experience Required
*Proven experience in luxury hospitality, guest relations, concierge services, or VIP event coordination.
*Strong understanding of the luxury customer journey and guest profiling.
*Exceptional interpersonal and communication skills.
*Highly organized with the ability to multitask and prioritize effectively.
*Attention to detail and ability to work independently.
*Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint).
*Impeccable grooming standards.
*Fluency in English; additional languages are an advantage.
Ideal Candidate Profile
You are engaging, proactive, and passionate about delivering world-class service. With a flexible approach and creative problem-solving skills, you thrive in a dynamic environment and consistently exceed guest expectations.
Job number 3149979
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metapel
Company Details:
REED Hospitality
Company size: 2,500–4,999 employees
Industry: Hospitality
Reed Hospitality & Leisure provides a flexible and ready-to-go workforce for your hospitality and facilities requirements.We support hotels, blue chip...